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UdforskWe are happy to help with your question - but maybe you might be lucky to find the answer here?
Can't find an answer to your question? Feel free to contact us by phone +45 63 40 01 24 or email info@brew-company.com
We are open every weekday between 8.00-16.00.
Yes, you can easily choose a different delivery address than your own. Often our products are bought as gifts, which is why many people choose to send the package directly to the recipient. Fill in the recipient's information under "Delivery Address" upon checkout.
Yes! We have a large selection of beautiful Coffee/Tea Cards, which are ideal and unique to & from cards. If you send your order as a gift, you can even have a greeting written on the card.
Our machines run at full speed and products are produced all the time. The sold-out item can therefore come back into stock very quickly. However, these may well be discontinued goods. For example, all our coffees are single estate. This means that we depend on whether the harvest has been good on the various coffee farms. If you have any doubts or want to hear the status of a particular product, please contact us by email info@brew-company.com
Sometimes it can be a little too fast when you buy on the Internet. Therefore, you can always cancel or change your order as long as it has not been handed over to the carrier. Therefore, it is important that you contact us as soon as you discover the error. Contact us by phone +45 63 40 01 24 or email info@brew-company.com. Should it happen that we will still have your order shipped despite your demand to cancel it, you can always refuse to pick it up and it will be sent back to us.
If you need more information about an item, you are of course always welcome to contact us by phone +45 63 40 01 24 or email info@brew-company.com. You can also find our Facebook page here where you have the opportunity to send us a message.
We will not deduct the payment from the card used until your order is ready to ship from our warehouse. We receive online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Maestro, Paypal.
Unfortunately, some providers catch our emails in their spam filter. If you can check if our order confirmation has been made there, please contact us by phone +45 63400124 or email info@brew-company.com
Our freight prices are calculated by weight and by destination country. Price depends of weight and destination, and additionally there might be customs tax applied.
All orders are shipped from day to day if they are in stock. However, our delivery time depends on the country to which the package is to be shipped.
On delivery in Denmark, we have a delivery time of 1-3 business days. Mainland Europe - 3-5 business days. For delivery abroad, the delivery time is 5 to 10 business days depending on the specific country to which the package is to be shipped.
Please refer to our Shipping page for this information.
As a starting point, it is unfortunately not possible to pick up your package at our address.
You will always receive a Track & Trace number so you can follow your package from our warehouse and home to you. The number you sent by email as soon as the package is shipped. Note, however, that there may be a delay in registration in Track & Trace.
If the delivery time has been overwritten and you have neither received your Track & Trace number nor heard from us in connection with your order, then an error has most likely occurred. You can contact us by phone +45 63 40 01 24 or email info@brew-company.com
Unfortunately, since we sell food, it is not possible to exercise the right of withdrawal on our products. According to consumer law, we only accept returns when it comes to complaint.
A 2-year warranty is granted on products in accordance with the Danish Sales Law. The warranty applies to defects in material and fabrication and is waived by improper or uncommon operation of the product. Complaint about errors and defects must be notified to us by email info@brew-company.com within 2 months of receipt of the goods. Of course, we cover the return costs to a reasonable extent.
If you are missing a product in your order, please contact us as soon as possible by phone +45 63 40 01 24or email info@brew-company.com
The item must be returned in original packaging to The Brew Company A/S, Kasmosevej 3, 5500 Middelfart. Remember to draw attention to your request for the use of the right of complaint on email info@brew-company.com before the goods are returned. Of course, we cover the return costs to a reasonable extent.
If you would like to become a distributor of our products, please contact us at info@brew-company.com
We have designed our brewers to make it as easy as possible to travel with them.
Exact dimensions - w: 165 mm h: 190 mm
Yes we offer Decaffeinated products.
Sustainability is very important to us, which is why we have designed the brewers in a way that makes them reusable.
To reuse the Coffeebrewer, simply empty the used coffee grounds after first use, rinse the bag and fill it with your coffee of choice. The Coffeebrewer can be reused many times, but it is important to avoid making the outer kraft paper wet.
The Teabrewers and Herbbrewers can be reused in the same way. However, our tea and herbal blends are so flavorful that you can actually brew the same tea 2-3 times before you empty and clean the bag.
Our innovative brewers are both CO2 and plastic neutral.
The brewers are made of eco-friendly kraft paper, a very thin plastic lining and a plastic spout. The choice of material is comparable to a milk carton and disposal of the material can be done in the same way.
We are currently challenged with issues at the UK border where customs clearance creates long cues. Unfortunately the current situation can generate delivery times of 2 to 4 weeks which is totally unacceptable.
Although this BREXIT issue is not something that we have control over, we are trying our best to find solutions and new ways to deliver your orders in a smooth, timely and effective way.
We do hope that as we move into February the problems at the borders will diminish and that we will slowly get back to our normal delivery schedule of 5 to 10 days.
Although we are not directly at fault here, we do apologize for this situation and to everyone who is waiting for an order to be delivered.
